Questions, answered.

DocsBot is a support chatbot that answers questions using only the content you give it — your help docs, website, and PDFs. Every answer is cited back to its source, and when the answer isn’t in your content, it says so instead of guessing.

General assistants answer from everything they were trained on, which is why they sometimes invent confident, wrong answers. DocsBot is grounded strictly in your content, cites every answer, and is measured for faithfulness before it goes live. It’s built to be trustworthy for support, not to be a know-it-all.

Only from the sources you connect. There’s no open-web lookup and no answering from the model’s general knowledge. If the information isn’t in your content, the bot won’t claim it.

It tells the visitor it doesn’t have that answer and offers to bring in a human, rather than improvising. We treat an honest “I don’t know” as a feature, not a failure.

Faithfulness is how closely an answer sticks to the sources it cites. We score answers against a curated set of real questions and hold them to a high bar before launch, then keep testing as your content changes. It’s a number we watch — not a vibe.

You can add a website to crawl, upload documents, and drop in PDFs. Ingestion handles fetching, chunking, and indexing, and you can re-index when your content changes.

Yes. A conversation can escalate on demand or when confidence is low. If no one picks it up, a five-minute email fallback delivers the question to your team, and replies go straight back to the visitor.

No. Your content is used to answer your visitors’ questions — it isn’t used to train shared models. Each bot only answers from its own sources.

Pricing is tailored to your usage and set up by our team. There’s no public checkout — request access and we’ll quote a plan that fits your volume.

DocsBot is invite-only. Request access with a few details about your content and where you want the bot to live, and we’ll set up a tailored demo and provision your account.