Features
Built to be trusted, not just clever.
Most chatbots optimize for sounding right. DocsBot optimizes for being right — grounded in your content, cited, and measured.
Grounded answers
It only speaks from your content
Replies are built strictly from the docs, pages, and files you provide. There’s no open-web guessing and no drifting off-topic — if it’s not in your sources, the bot won’t claim it.
- Retrieval-grounded responses, scoped per bot
- No answers invented from the model’s general knowledge
- A confidence gate refuses rather than guess
Citations
Every answer shows its work
Each response links back to the exact source passage it used. Visitors — and you — can verify any claim in a single click, which is what turns an AI answer into a trustworthy one.
- Inline citations on every grounded answer
- Links resolve to the source document and section
- Easy to audit what the bot is saying and why
Measured faithfulness
We score it before you ship it
Faithfulness — how well an answer sticks to its sources — is measured against a golden set and held to a high bar. It’s not a vibe; it’s a number we watch and defend over time.
- Automated faithfulness scoring against real questions
- A quality bar that must be cleared before launch
- Regression-tested as your content changes
Honest “I don’t know”
Silence beats a confident wrong answer
When the answer isn’t in your content, the bot says so plainly instead of improvising — and offers to bring in a human. The most valuable thing a support bot can do is know its limits.
- Explicit refusal when sources don’t cover the question
- No filler, no fabricated specifics
- A graceful path to a person
Sources
Bring a website, docs, and PDFs
Add a site to crawl, upload documents, or drop in PDFs. Ingestion handles fetching, chunking, and indexing so your knowledge is searchable without any manual prep.
- Website crawling with sensible scope controls
- PDF and document upload
- Re-index when your content changes
Human handoff
A safety net, not a dead end
Low-confidence or escalated conversations route to your team, with a five-minute email fallback so a question is never silently dropped. Replies reach the visitor directly.
- Escalation on demand or on low confidence
- Five-minute email fallback to your inbox
- Live takeover from the dashboard
Embeddable widget
Lives where your users already are
A lightweight, origin-locked widget drops onto your site or a client’s. It’s scoped to a single bot and its allowed domains, so it answers in the right place — and only there.
- Drop-in embed, themed to fit in
- Domain-locked and token-secured
- One dashboard for every bot you run
Want to see it on your own content?
We’ll set up a tailored demo with your docs so you can judge the answers — and the citations — for yourself.